In this article we will go over how your staff can access FutureLearn, with guidance on how to register for an account on FutureLearn, and how to add a purchased course to their FutureLearn account.
Table of contents
- Who needs an account on FutureLearn?
- Can we have a group account on FutureLearn?
- How to register for a new account on FutureLearn
- What you can do with your FutureLearn account
- Can we use a single sign-in link for our staff to log in to FutureLearn?
- What do we do if we have problems signing in?
- Can I remove a staff member’s account from FutureLearn?
Who needs an account on FutureLearn?
Each person who will be using FutureLearn to take any courses will need their own account on FutureLearn, registered to their own email address. We can only record the progress of one learner per account, so if you have multiple staff who will be using FutureLearn they each need to have their own account.
Can we have a group account on FutureLearn?
Each FutureLearn account can only belong to one user. If you would like a solution that enables you to invite your staff to courses and monitor their learning progress then you may be interested in Learning Manager or our Unlimited for Business bulk purchasing options.
How to register for a new account on FutureLearn
If you are not yet registered on FutureLearn you can go to https://www.futurelearn.com/register to sign up for an account. This will require a valid email address, so that we can verify your account and so that you can receive essential communications from FutureLearn (such as password reset links, learning reminders, and links to your certificates).
If you are already registered on FutureLearn, please do not create another account- this goes against our Code of Conduct and can cause a lot of confusion. If you can’t log in to an account on FutureLearn, please read through our guidance on solving login issues below or email us at support@futurelearn.com for more assistance.
Registering using Facebook/Google
You can register for an account on FutureLearn using Facebook or Google, just use the button appropriate to your choice of account. Your staff can do the same, but if you will be using Learning Manager to enrol them on courses then they will not be able to accept any course invites on a Facebook/Google linked account.
What you can do with your FutureLearn account
As a registered learner, you can join any short course and try it for free by choosing the Limited Access option. You can also pay to get upgraded access to a course, or start an Unlimited subscription for upgraded access on lots of courses.
If you have been granted permission, you can use the same account to access Learning Manager and manage learning for your staff.
Can we use a single sign-in link for our staff to log in to FutureLearn?
Single sign-in allows learners to use their organisational email address and password to sign in to FutureLearn. It does not come included with a voucher purchase, but we may be able to include it with a Learning Manager agreement. If you are interested in arranging single sign-in as please fill out your details on our contact form, and one of our partnership managers will be in touch to discuss next steps with you.
What do we do if we have problems signing in?
If you can't sign in:
- Make sure you're on our sign in page (for existing users) rather than our registration page (for new users.)
- Make sure caps lock is turned off - our passwords are case sensitive.
- Make sure you're using the same email address you used to sign up for FutureLearn. If you're not sure, check the inboxes for any other addresses you might have used for emails from us.
- If none of these steps help, try resetting your password (you can find instructions at the link.)
I’ve reset my password but I still can’t sign in
If you've reset your password and you're still unable to sign in, it may be that your browser has saved some out-of-date password details and is auto filling them when you attempt to access FutureLearn. Please follow this short guide and remove any saved passwords for futurelearn.com. You should be able to sign in again.
Can I sign in from anywhere?
FutureLearn is available around the world, but in 2021 we took the difficult decision to restrict user IP addresses from Russia and Belarus and this restriction is still in place.
Can I remove a staff member’s account from FutureLearn?
Account deletion
Every learner has individual ownership of their FutureLearn account. Account deletion requests need to be sent from the account’s registered email address to support@futurelearn.com.
If you have paid for a FutureLearn Unlimited subscription for a staff member who has since left your organisation, please email us at support@futurelearn.com.
Removal from Learning Manager
If you have added a learner to your organisation via Learning Manager, you can remove them from your organisation by following instructions in the ‘Removal of an enrolled learner’ section of our Learning Manager walkthrough.
Removing them from the organisation will mean they lose access to any courses you invited them to via Learning Manager.
Removing an allocated Unlimited seat from a learner
If you have a learner who has already accepted an Unlimited seat, they will be in the Accepted learners section of the ‘manage your learners’ section of your account. From there you can click on the 'De-allocate seat' link next to their listing. If you would like to see screenshots of this process please go to our Unlimited for Business guide.
Removal of their Unlimited seat allocation will mean that they lose access to any courses on which they are enrolled but have not yet earned a certificate, but they will keep access to any courses on which they qualified for a certificate while still enrolled under your Unlimited for Business account.